Scale productivity, reduce costs and increase customer satisfaction by orchestrating AI and machine learning automation with business and IT operations. Deep learning models enable computer vision tools to perform object classification and localization for information extracted from text documents, reducing costs and admin errors. But you (the human reader) can see that this review actually […]
Chatbots News
This article was originally published in March 2020, and updated in February 2023 to better reflect the latest in chatbot, digital human, generative AI, and voice and virtual assistant technology. However, with a virtual agent you can have something available all the time. For more difficult enquiries, they can schedule a call-back or email from […]
Intercom has a dark mode that I think many people will appreciate, and I wouldn’t say it’s lacking in any way. But I like that Zendesk just feels slightly cleaner, has easy online/away toggling, more visual customer journey notes, and a handy widget for exploring the knowledge base on the fly. Triggers should prove especially […]